TECHNICAL
SERVICE
Our experts are happy to help you with all your technical questions. If you are experiencing an issue with one of our units, our team is there at your side with our repair service – quick and reliable.
To request a customer service call and for questions about installation and replacement units, unit settings or warranty information, you can reach us at:
Phone: +49 8141 3690 0
Email: technik@meltem.com
Service hours
Monday – Thursday: 7:30 a.m. – 4:15 p.m.
Friday: 7:30 a.m. – 12:30 p.m.
Labour costs
Hourly rate – man hour: 15 min = 1 work unit
Technician: per started work unit: €17.50
Preparation and waiting times are charged at the hourly rate.
Travel time and travel expenses
Travel time is charged at €17.50 per started hour.
Travel expenses are charged at €0.65 per km for the round trip.
Incidental costs
Accommodation and any applicable fees (tolls etc.) will be charged according to the actual costs incurred, as shown on the receipt.
Spare parts
Spare parts required for repairs will be charged at the current spare part prices or according to a cost estimate.
Terms of payment
Payment is due immediately upon receipt of invoice.
The prices quoted are net prices excluding VAT. VAT will be charged at the applicable rate.